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Shipping and Delivery

 

casarobalo.com undertakes to provide an experience of buying quality while meeting deadlines and deliveries and responding to their customers in the most timely manner possible.

 

Supplies

 

All orders, regardless of the type of payment chosen, are delivered to the address of the client.

 

The delivery address should be filled out correctly. We are not responsible for the return of orders with incomplete or incorrect addresses.


Orders returned because they have not been claimed in time or with incomplete addresses will only be returned if the customer pays again for delivery.

 

Also we sell and send orders to the following countries: Germany, Andorra, Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Finland, France, Gibraltar, Holland, Hungary, Ireland, Italy, Luxembourg, Monaco, Norway, Poland, United Kingdom, Czech Republic, Sweden and Switzerland. Delivery subject to consultation.

 

For deliveries to other countries that are not listed above, please contact us for more information.

 

We make deliveries of the orders in different addresses of the dwelling place of purchase.

 

You can receive your order where you want: at home, at work, in holiday home, in the home of a friend or you can contact our facilities to raise their shopping ... The choice is yours!



You shall be informed of the expected delivery date of your order. You should indicate the address of delivery which hass always someone present between 9h and 18h, as at the place of work.



Delivery Time

 

Which the time it takes to get my order?

 

It sets a time limit of approximately 10 days to carry out the delivery of the product. This period shall begin to run when Casa Robalo has knowledge of the payment of the product made by the customer. The deadline for delivery of the goods depends on the location where the customer is. In the event of a delay in delivery exceeds 30 days on the approximate time of receipt, and always when the delay is attributable to the Casa Robalo the customer, subject to prior written complaint, may withdraw unilaterally of the order and repay the amounts paid in the case of pre-payment and, by common agreement between the parties not to proceed with the complaint in any damage and losses, present or future, direct or indirect, nor with regard to compensation for damage arising or Loss of profit.



Delivery

 

To obtain the delivery of the product(s) desired(s) add to the shopping cart this product(s) product(s) and with accuracy will be presented to the value of delivery. This calculation is done in accordance with the rules weight-volume given by the carrier of the order.

The user can always choose to waive the order at our premises, without any cost of portes associated.



Portes Free

 

Delivery in the Greater Lisbon area are free of charge.

 

Mainland Portugal

 

Shipments are carried out through the operators with which we operate. The cost of sending and calculated in accordance with the Table of sizes (see table Continent ). The cost of the goods shall be increased by the value of sizes depending on their weight. The payment of any expenses relating to the expedition is the full responsibility of cliente.O user can always choose to waive the order at our premises, without any cost of portes associated.



Packaging products to be moved are packaged and wrapped to arrive at the scene of delivery in perfect condition having always in mind the satisfaction of the customer. Monitoring of sending Always for the goods to be dispatched by the carrier, will be given a code to the client to be able to follow the delivery of the order by the site of the carrier. The follow-up to the order depends on this carrier and is under the responsibility of the same.

 

Other Countries

 

After having completed your order, you will be informed about the costs of sending and on the name of the company which will carry out the transport to the country that it is intended, in this particular case. The cost of the goods shall be increased by the value of sizes depending on their weight volume and destination.

 

Packaging

Products to be moved are packaged and wrapped to arrive at the scene of delivery in perfect condition having always in mind the satisfaction of the customer.

 

Monitoring of sending



A code will be given to the client to be able to follow the delivery of the order at the site of the carrier. The follow-up to the order depends on this carrier and is under the responsibility of the same.



Receipt of the order

 

We recommend that all orders delivered must be subject to verification and control, and that the client to make any notes on the state of the product in the guide of sizes of the carrier in case of deterioration partial or total.



Without the appropriate endorsement of the customer's order may not be the subject of subsequent dispute with casarobalo.com.



To check the state of the product shall be considered to be carried out once the guide of portes signed.



If the product is damaged, we are grateful that you photograph and email us the photograph within a maximum of 24 hours.



Any package received in our premises without identification of the sender or sent to the collection, will not be accepted.



Error of content of the order

 

Receipt of the order by the client, the client must be done by telephone, fax or e-mail, along with casarobalo.com, to the claim of non-conformity of the products in type, quality or quantity in comparison with the data of the order made.



The complaint of non-compliance should be carried out within 24 hours after the delivery of the order.

 

The complaints are not made in accordance with the rules set out above and within the time limits specified will not be accepted by casarobalo.com.

 

IMPORTANT NOTE: If a client cancels / returns an order, without mentioning any valid reason and logic, casarobalo.com reserves the right to refuse the complaint without first contacting the administration.

 


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